As a rule, fees you've already paid are non-refundable: buying a plan or subscription doesn't come with an automatic right to a refund. We do, however, look at individual requests case by case and may approve one at our discretion, though doing so isn't guaranteed. To ask for a refund, email [email protected] or reach out through zendocs.com/help with your account email and transaction details, and once approved, we process it to your original payment method within 3 business days.

Once your refund request has been reviewed and approved, this page walks you through what happens next: the typical timeline, and what to do if your bank is slower than usual to post the credit.

Standard refund timeline

As described in Section 4.5 of our Terms & Conditions, here's what typically happens once we approve a refund on our end:

• In most cases, your bank will credit your account within 5–10 business days.
• Some banks show a pending status as soon as 1–2 business days after we issue the refund.
• Occasionally, depending on your bank's own processing, it can take as long as 15 business days.

As soon as we issue the refund on our end, Zendocs sends you a confirmation email stating the amount and the date.

Refunds in a different currency

When your original payment was made in a currency different from your card's home currency, Section 4.3 of our Terms & Conditions comes into play:

• Your bank or card issuer sets the exchange rate, not Zendocs.
• Currency markup fees charged by your bank aren't something we can refund.
• Your statement may also show a separate currency conversion charge.

A refunded amount that looks a little different from the original charge is usually just a reflection of your bank's exchange rate on the day the refund clears, nothing more.

How the refund returns to you

We always issue refunds to the original payment method used at sign-up. Redirecting a refund to a different card, account, or wallet isn't something we can do, since it's a payment-processor rule that applies across the industry.

Even if your card has since expired or been closed, your bank will almost always still receive and credit the funds, since banks are required to forward refunds to whichever account or balance replaced the closed card.

What to do if your refund hasn't arrived

Once a refund leaves our system, we no longer have visibility into your bank's processing. If it's been more than 10 business days since our confirmation email and the credit still hasn't shown up, try the following:

1. Look for the refund descriptor on your bank statement, since it can appear under a name slightly different from the original charge.
2. Reach out to your bank and share the issue date along with the original transaction details.
3. Still no luck? Email [email protected] and we'll send over the transaction details and processor confirmation your bank needs.

Need help with a refund?

Have a question about a charge? Email [email protected] with your account email and transaction details, and our team will look into it. We're available 24/7.