Zendocs runs on a premium subscription model, and this page walks through how billing works: what the charge looks like on your bank or card statement, and how to manage your subscription so nothing ever comes as a surprise.

What you'll see on your statement

Charges appear on your card or bank statement under a Zendocs descriptor, and the amount always matches your active subscription rate. If a charge doesn't look familiar right away, Charges from Zendocs explained walks through what it relates to and what options you have.

How your subscription begins

Setting up a Zendocs account starts with your email address and a payment method, followed by choosing a subscription plan from the options shown clearly at checkout. You can't complete sign-up without selecting a plan and confirming both the trial price and the rate that applies afterward.

Your welcome email

Right after you sign up, a detailed welcome email lands in your inbox with everything you need to manage your account, including:

• Your subscription terms and conditions
• The amount and timing of your trial and post-trial charges
• Cancellation instructions and a direct link to the self-service portal
• Steps to update your payment method or email address
• Our refund policy (fees are generally non-refundable; requests reviewed at our sole discretion)

Can't find it? Search your inbox for zendocs and check your Promotions or Spam folder too.

When charges occur

• At sign-up: A one-time $1 charge kicks off your 7-day trial, as described in Section 4.1 of our Terms & Conditions.
• When the trial ends: Your plan begins and your selected subscription rate is charged automatically.
• At every renewal: Your subscription renews on the same calendar date each cycle, until you choose to cancel.

Every charge runs through PCI-DSS compliant payment systems (Section 4.3), using the payment method you authorized when you signed up (Section 3).

How to manage or cancel your plan

The Zendocs self-service portal lets you update your plan, payment method, or email whenever you need to. To stop future charges, cancel your subscription before your current period ends. Your access will continue until that period closes, and no further charge is made after that.

Fees are generally non-refundable, though if you'd like to submit a request or check how long bank processing takes once approved, see Refund processing and timelines on Zendocs.

Get help with a charge

Have a question about a specific charge? Email [email protected] with your account email and the charge details from your statement, and we'll take a look. Our team is available 24/7, and most billing questions are cleared up within hours.