Contact Zendocs Support

If you need help with your Zendocs account, billing, or product questions, this page explains how to reach our support team and what information helps us resolve your request faster. We aim to keep every reply clear and practical so you can get back to your documents with as little friction as possible.

Before you write to us, we recommend browsing our Help Center articles. Most common questions about cancellation, renewals, refunds, statements, and account changes are already covered there, and we update those guides regularly. Checking an article first often saves you a full support exchange when the answer is already documented.

What to include in your message

When you contact support, a short, complete message helps us identify your account and respond accurately on the first reply. Please include:

• The email address linked to your Zendocs account
• A clear description of the issue or question
• Relevant dates, amounts, or transaction IDs for billing questions
• Screenshots or error text if something failed in the product

Response times

Our customer support is available 24/7. In most cases you can expect a reply within a few hours. Replies may take longer on weekends and bank holidays, or when we need to review billing records with our payment processor before answering.

How to reach us

Email is usually the fastest channel. Write to us at [email protected].

If you prefer postal mail, you can write to:

Billing and refund questions

For billing disputes, refund requests, or charge-related questions, start with our refund timelines guide, then email support if you still need help. You can read refund processing and timelines.

Related help articles

These guides answer the questions people contact us about most often:

• How to cancel your subscription
• How subscription renewals work
• Billing and statements
• How to delete your account and personal data