To keep your access uninterrupted, your Zendocs subscription renews automatically at the end of each billing cycle. Below, we cover how renewals are scheduled, where to find your next renewal date, and how to manage upcoming charges.

What you agreed to at sign-up

When you signed up for Zendocs, you agreed to our Terms & Conditions, which explain how renewals work from start to finish. At checkout, both the trial price ($1) and the subscription rate that follows it were shown clearly on screen, and confirming them was required before payment went through.

When your subscription renews

Your subscription renews automatically on the date your current period ends, as described in Section 4.4 of our Terms & Conditions. You can find your exact renewal date in:

• Your welcome email (sent immediately after sign-up)
• Your most recent purchase or renewal receipt
• The Zendocs self-service portal under Subscription details

What happens at each renewal

Three things happen automatically on your renewal date:

1. Your subscription rate is charged to the payment method on file through PCI-DSS compliant processing (Section 4.3 of our Terms & Conditions).
2. Your access to every premium feature continues without interruption.
3. A confirmation email follows with the renewal amount, your next renewal date, and a direct link to manage or cancel.

If you originally signed up at a promotional rate, Section 4.3 of our Terms & Conditions confirms that rate carries forward at every renewal, so you keep paying the price you locked in at the start.

How to manage your renewal

Your plan, payment method, and cancellation are all in your hands at any point before the next renewal date. To stop the next charge, cancel your subscription before your current period ends, and your access will stay active right through to the end of the time you've already paid for, so nothing is lost.

Need help with a renewal?

Questions about an upcoming renewal, whether it's about changing your billing cycle or updating your card details, can go to [email protected]. We respond around the clock, and most renewal questions are cleared up the same day.